My campaign is not previewing correctly, what can I do?

If you're not seeing the campaign on the preview page, there are a couple things you can do to troubleshoot:

Check that the Lytics JavaScript tag installed on that page of your website. Lytics campaigns require the Javascript tag to be installed.

Check your display conditions, you may have a display trigger that is preventing the campaign from being shown right away. Try, scrolling down the page, or refreshing the preview page to the appropriate number if you are using one of these display conditions.

If the preview was worked previously, and is no longer showing, check if you have any of the "Display Frequency", "When the user clicks CTA...", or "When user clicks cancel or close..." options enabled. If so, try clearing any items your cookies and session storage that are prefixed with "Pathfora".
If none of these work, contact Lytics Support for assistance.