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How can I hide certain keys in a data stream?
Raw event keys can be hidden on the Data Streams section the user interface. It is important to note that once hidden, keys cannot be made visible again through the user interface - only through the API. It is recommended that a list is kept of hidden keys in the event one needs to be resurfaced at a later date.
Why don't the user counts in my Lytics account match what I see in other tools?
This is common, and can happen for a number of reasons. If the count relates to a number of users this is likely because Lytics is performing identity resolution across your data from all channels to merge profiles wherever possible. Sometimes this can result in smaller or larger user counts (depending on the id resolutions strategy) because Lytics has merged or not merged users based off of common identifiers.
How can customer consent be managed using Lytics without GTM?
For sites not using Google Tag Manager, customer consent on the web can be managed in a few different ways. Consent triggers can be listened for by adding a snippet of custom JavaScript to your site. Another alternative, is to use a cookie consent solution. Github has documented a free solution with demos.
Is Lytics approved on the IAB Europe Global Vendor list?
Lytics is not an ad provider, therefore, the IAB Europe Transparency & Consent Framework does not apply. The IAB Global Vendor List contains any ad vendors, publishers or consent management platforms that have met the guidelines outlined by the IAB Framework.
What are recent events?
The Recent Events section of the dashboard page provides a keyhole view of what Lytics is doing in the background.
What is identity resolution?
At the most basic level, Lytics Identity Resolution leverages a graph style database, our own query language, and a set of unique identifiers to understand the relationship between fragments of data (from anonymous to known) about a person’s identity. These fragments are then enriched and surfaced in the form of an individual user profile in real time.
Why does Lytics sometimes show a timestamp date a day earlier than it happened?
When sending Lytics custom data at the hour or minute level, if you do not specify the timezone in the data our system will default to UTC. In our UI the time fields displayed are calculated to your local machine time.
Can I determine the best day or time to communicate with a user?
Yes. When you click on an individual Lytics user profile, you will see an "Active Hours" chart that shows what days the user is active as well as the specific time of day. This is visually indicated with blue dots of varying sizes that correspond to activity levels. You can hover over each dot to see the specific day and time; however, Lytics analyzes all of this activity data and provides you with the best hour and day to communicate with that particular user in the upper right-hand corner of the "Active Hours" section.
How can I make mapping take the column from the data stream rather than makeing the entry a constant?
I want to map a column in my data stream, but when I plot the name of the colume (e.g. first_name), the UI adds [`] back single quote with the entry.
Is there a fast way to restart (reformat) a Lytics container?
We want to clear all the data from a Lytics account instance. That will include the user data, data stream and custom LQL.