Community
Can I customize the form elements of a capture leads campaign?
Yes, the Lytics services team can help customize the form of any campaign. Currently we can support checkboxes, radio buttons, drop down selections, and custom single and multiple line text inputs.
My previewed Experience worked. Why doesn't it display once started?
If an Experience isn't displaying on an expected URL, ensure that the URL or URLs are added to the allowlist for Orchestrate. Access your account settings, click Tag, and add the URLs your Experience should display on in the URL allowlist for Orchestrate input. The allowlist setting matches on the URL that contains the string you enter so you could allow your entire domain, an entire section of your website, or specific pages.
My campaign is not previewing correctly, what can I do?
If you're not seeing the campaign on the preview page, there are a couple things you can do to troubleshoot:
How can I customize the look and feel of my campaigns?
If you want to go the extra mile to customize your campaign with styles to match your website, you can do so by selecting the "I have my own CSS" option during the "compose a widget" step of the campaign creation process. Then enter a class name for your modal.
How can I serve a personalized modal to a first time web visitor?
Often you may want to personalize a user's experience on their very first page visit to your website, before they have a Lytics cookie id and user profile created in our system. To support this, Lytics can utilize the Javascript tag blockload setting to return a version of the user profile including audience membership that has some data associated with it based on what information would be sent at the time of the first page load. This will require no development work on your end.
Can Lytics support multi-language personalizations?
Lytics can support multi-language personalizations using content collections. You can create a content collection for each language your site supports, in order to present content in the language your customer is browsing in.
How do you disable the `ly_segs` cookie?
The Lytics segments cookie (ly_segs) contains all of your audiences, as long as you have allowed API access. Occasionally, it is desirable to avoid this cookie in cases where the list of audiences is potentially very long. The Integration blocklist setting provides a mechanism for disabling this behavior. Adding a blocklist entry for segments_cookie prevents the ly_segs cookie from being saved.
When would you not âEnable API Accessâ?
When using the Lytics audience builder, there is a checkbox to Enable API Access. This option is not enabled by default for security purposes, but you may need to enable it for personalization use cases involving web, Facebook, Google Analytics, and more. So you may wonder, "why not enable API access for all of my audiences?"
How do you A/B Test within Lytics Audiences?
A/B testing within Lytics Audiences can be used to understand how Lytics Audiences are performing. Using a random generator generator, Lytics assigns 2 random numbers to each user profile calls splits. These fields are named Random Split 1 and Random Split 2.
How long does it take for my audiences to update in Lytics?
Audiences membership update in real-time as data is received by the Lytics platform. As event data is received from your multiple channels, Lytics determines if this new data effects audience membership, the Lytics platform will move the user into and out of the audiences that you have defined.