Community
How can I prevent a duplicated campaign from staying "archived"?
When creating a duplicate of a campaign that has been archived, the duplicate may also appear archived and can't be run or previewed. This happens when publishing the duplicate campaign without first updating the dates it will run on.
Can I personalize the message and body text of my campaign at the user level?
Yes, for example you may wish to include a custom greeting to a user who's name you have in Lytics. You can do this by entering the name of the Lytics field in brackets when entering your text in the Lytics interface:
Can I make it so that clicking the CTA of a drive traffic campaign opens the link in a new tab?
Yes. You can completely customize the CTA action using a Javascript callback function. Contact Lytics Support with details on the campaign and the desired behavior of the CTA for assistance.
How can I send tracking events to Google Analytics when users interact with my Lytics campaigns?
You can enable Google Analytics tracking for Lytics web campaigns through a Javascript setting in the Pathfora SDK. Reach out to Lytics Support if you need assistance with this.
Can I enable a setting for all campaigns in my account?
Yes. For example, if you could turn off mobile support for all campaigns in your account. Lytics can support global account-wide settings for your campaigns. Contact Lytics Support for assistance.
Do Lytics campaigns work in a mobile browser?
Yes, by default Lytics personalize campaigns are built with responsive styles for display in a mobile browsing experience. Lytics Support can help you turn off a Lytics campaign for mobile if you so desire. Reach out with details on the campaign you would like to disable on mobile.
Can I customize the form elements of a capture leads campaign?
Yes, the Lytics services team can help customize the form of any campaign. Currently we can support checkboxes, radio buttons, drop down selections, and custom single and multiple line text inputs.
My previewed Experience worked. Why doesn't it display once started?
If an Experience isn't displaying on an expected URL, ensure that the URL or URLs are added to the allowlist for Orchestrate. Access your account settings, click Tag, and add the URLs your Experience should display on in the URL allowlist for Orchestrate input. The allowlist setting matches on the URL that contains the string you enter so you could allow your entire domain, an entire section of your website, or specific pages.
My campaign is not previewing correctly, what can I do?
If you're not seeing the campaign on the preview page, there are a couple things you can do to troubleshoot:
How can I customize the look and feel of my campaigns?
If you want to go the extra mile to customize your campaign with styles to match your website, you can do so by selecting the "I have my own CSS" option during the "compose a widget" step of the campaign creation process. Then enter a class name for your modal.