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You can enable Google Analytics tracking for Lytics web campaigns through a Javascript setting in the Pathfora SDK. Reach out to Lytics Support if you need assistance with this.

Yes. For example, if you could turn off mobile support for all campaigns in your account. Lytics can support global account-wide settings for your campaigns. Contact Lytics Support for assistance.

Yes, by default Lytics personalize campaigns are built with responsive styles for display in a mobile browsing experience. Lytics Support can help you turn off a Lytics campaign for mobile if you so desire. Reach out with details on the campaign you would like to disable on mobile.

Yes, the Lytics services team can help customize the form of any campaign. Currently we can support checkboxes, radio buttons, drop down selections, and custom single and multiple line text inputs.

If an Experience isn't displaying on an expected URL, ensure that the URL or URLs are added to the allowlist for Orchestrate. Access your account settings, click Tag, and add the URLs your Experience should display on in the URL allowlist for Orchestrate input. The allowlist setting matches on the URL that contains the string you enter so you could allow your entire domain, an entire section of your website, or specific pages.

If you're not seeing the campaign on the preview page, there are a couple things you can do to troubleshoot: Check that the Lytics JavaScript tag installed on that page of your website. Lytics campaigns require the Javascript tag to be installed. Check your display conditions, you may have a display trigger that is preventing the campaign from being shown right away. Try, scrolling down the page, or refreshing the preview page to the appropriate number if you are using one of these display conditions. If the preview was worked previously, and is no longer showing, check if you have any of the "Display Frequency", "When the user clicks CTA...", or "When user clicks cancel or close..." options enabled. If so, try clearing any items your cookies and session storage that are prefixed with "Pathfora". If none of these work, contact Lytics Support for assistance.

If you want to go the extra mile to customize your campaign with styles to match your website, you can do so by selecting the "I have my own CSS" option during the "compose a widget" step of the campaign creation process. Then enter a class name for your modal. This option disables the selection of a color theme so that it will not override any CSS you would like to add to color the elements of your campaign. One advantage of writing your own CSS is that you can compose general styles to apply to all current and future Lytics campaigns on your website.

Often you may want to personalize a user's experience on their very first page visit to your website, before they have a Lytics cookie id and user profile created in our system. To support this, Lytics can utilize the Javascript tag blockload setting to return a version of the user profile including audience membership that has some data associated with it based on what information would be sent at the time of the first page load. This will require no development work on your end.

Lytics can support multi-language personalizations using content collections. You can create a content collection for each language your site supports, in order to present content in the language your customer is browsing in.

The Lytics segments cookie (ly_segs) contains all of your audiences, as long as you have allowed API access. Occasionally, it is desirable to avoid this cookie in cases where the list of audiences is potentially very long. The Integration blocklist setting provides a mechanism for disabling this behavior. Adding a blocklist entry for segments_cookie prevents the ly_segs cookie from being saved.