Understanding how your flows are performing is crucial for optimization and success. This guide covers all available metrics, monitoring capabilities, and how to interpret flow performance data.

Overview

Flows provide comprehensive metrics at multiple levels to help you understand user behavior and flow performance.

Metrics Update Frequency

Important Note: All flow metrics are calculated once every 24 hours, not in real-time. This means:

  • You won't see instant changes when testing
  • Metrics reflect data from the previous day
  • Allow 24 hours for accurate reporting after flow changes

Canvas-Level Metrics

The main flow canvas provides high-level performance indicators for your entire flow.

Key Canvas Metrics

Total Entries:

  • Total number of users who have ever entered this flow
  • Cumulative count across all time periods

Total Completed:

  • Number of users who have reached the end of the flow
  • Users who progressed through all configured steps
  • Indicates successful flow completion

Currently In Flow:

  • Number of users actively progressing through steps
  • Users currently in wait states or pending actions

Canvas Metrics Display

Access canvas metrics by:

  1. Opening the metrics panel at the top of the canvas
  2. Expanding the metrics section to see detailed breakdown
  3. Viewing metrics snapshot on individual step cards

Detailed Metrics View

Each step offers a comprehensive metrics breakdown with historical data and trends.

Historical Data

Time Period Selection:

  • Daily breakdown: See activity by specific days
  • Weekly view: Understand weekly patterns

Profile-Level Flow Tracking

Individual user profiles show detailed flow state information, enabling personalized experiences and troubleshooting.

Flow State on Profiles

Flow Steps Array:

  • Shows current position in all active flows
  • Includes personalization keys from wait steps
  • Updates in real-time as users progress
  • Available through JavaScript and APIs

Next Steps

With a solid understanding of metrics:

  1. Explore Templates for proven flow patterns